amtri veritas and kuiper certificering take complaints against its clients, representatives or themselves seriously. If you want to raise a complaint, please do so in writing to the Managing Director. All complaints are logged, investigated and monitored. We deal with problems promptly and appropriately. We will keep you informed of the progress and status of your complaint. The outcome of your complaint will be communicated in writing.
If a dispute arises concerning certification that has not been resolved either through your auditor or examiner, you can appeal to the Managing Director. Either write or contact us through this website. When we receive an appeal, an independent appeals team will be appointed. The appeals team will convene a meeting which will review evidence from both sides. The team will make a judgement which will be communicated in writing.